Privacy Policy

1. Definitions

• Personal information : Any data that can identify an individual (name, address, email, phone number, etc.).
• Services : The IEF dispatch and fleet-management platform — dispatch, payments, maintenance, billing and mobile app — together with this website.

2. Collection of personal information

We collect your personal information when you:

• Fill in the demo request form on this site,
• Communicate with our team following that request,
• Use the IEF platform under an agreement with your organization.

Data collected by this site: name, organization, work email, sector and the content of your message. Operational data processed inside the platform (rides, vehicles, billing, location during a ride) is processed on behalf of the client organization, which remains its controller.

3. Purposes of use

• Service delivery : Responding to demo requests and providing the platform.
• Billing and payments : Processing subscriptions and issuing receipts.
• Customer service : Answering requests and resolving problems.
• Service improvement : Usage analysis, quality control and security.
• Promotional communications (optional) : Sending offers and news where consent has been given.

4. Sharing and disclosure

We neither sell nor rent your data. It may be shared with:

• Service providers : Hosting (Vercel), email delivery (SendGrid), audience measurement (Google Analytics), technical support.
• Legal requirements : Competent authorities (complaints, investigations).
• Business transfer : Merger, acquisition or sale, subject to continued confidentiality.

5. Security

We put technical and organizational measures in place to protect your data:

• SSL/TLS encryption for communications
• Strict access controls
• Regular backups

6. Data retention

Data is kept as long as necessary for the purposes listed above or as required by law. It is then destroyed or anonymized.

7. Cookies and similar technologies

Our site uses cookies to:

• Ensure the site works properly
• Measure audience and improve the experience, only where you consent
• Remember your preferences, including the chosen language

You can change your choices at any time through the "Privacy preferences" link at the bottom of every page, or block cookies in your browser settings. Some features may then be restricted.

8. Your rights

Under Quebec's Law 25 and PIPEDA, you may:

• Access your data
• Request correction or deletion
• Withdraw your consent for commercial communications and audience measurement
• File a complaint with Quebec's Commission d'accès à l'information

9. Contact information

For any question about this policy:

10. Modifications

We may update this policy. The current version is always available on this site under "Privacy Policy". Changes take effect upon publication.